Our goal is to make sure you are completely satisfied with your bracelet
For all the Icon Jewelry we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.icon-jewels.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s). For a refund, we accept Icon bracelets with the original tags attached, and there is a restocking fee of $10 per bracelet. Your refund will be credited to the same payment method you used to make the purchase.
Please note that, because we sell custom made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘30-Day Satisfaction Guarantee’!
We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. The bracelet should be returned in “as-new” condition, with the original tag, together with the original unaltered box. Please send an email to email@example.com regarding your refund, stating your order number.
13820 NE Airport Way
Portland, OR 97251
International Orders, meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning a bracelet, we will support you in trying to prevent these fees)
IMPORTANT] Not all sizes described below are available for each product. Please refer to the product description to see available sizes. Most of our bracelets are adjustable or one-size-fits-all bracelets. If you have any concerns regarding bracelet or ring sizing, send us an email at firstname.lastname@example.org
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